I need a referral to a psychologist. How do I find one?
What constitutes a complaint?
What is required to make a complaint?
Do psychologists have access to who made the complaint about them?
What is the length of time of an investigation?

 

 

I need a referral to a psychologist. How do I find one?

Contact the Association of Psychologists of Nova Scotia: www.apns.ca or 422-9183.

 

What constitutes a complaint?

A complaint is a signed complaint, report or allegation in writing concerning the conduct, actions, competence, character, fitness, health or ability of a current or previously registered Psychologist. The complaints process is intended for those activities a psychologist engages in by virtue of being a psychologist. There is no intention to guide or regulate a psychologist’s activities outside of this context. Personal behaviour becomes a concern of the discipline only if it is of such a nature that it undermines public trust in the discipline as a whole or if it raises questions about the psychologist’s ability to carry out appropriately his/her responsibilities as a psychologist. Psychologists may be disciplined for engaging in practice that falls below acceptable minimum standards for the profession, for engaging in malpractice, incompetent practice or other unethical conduct.

What is required to make a complaint?

Before lodging a complaint an individual may wish to contact NSBEP and speak with the Registrar. The Registrar may be able to provide the complainant with important information about how to proceed with an informal resolution.

If an individual decides to lodge a formal complaint, he/she must submit the complaint in writing using the Board’s Complaint Form. If for any reason the complaint cannot be provided in writing, please contact the Registrar to discuss this issue. Normally complaints cannot proceed unless they are made in writing.


Do psychologists have access to who made the complaint about them?

Yes. Once a formal complaint is received, the registrant (psychologist complained about) is provided with a copy of the complaint.


What is the length of time of an investigation?

Typically, time to closure is between 6 and 18 months, depending on the complexity of the complaint.